If you experience any problems whilst ordering please contact us by email and we will be happy to help. Full contact details can be found in the contact us page.
Payment:
Payment can be made via secure paypal transaction, google checkout or cheque or postal order. Full details are given at checkout.
Shipping:
Prices shown do not include shipping which is charged according to weight. Shipping costs are calculated in your cart and can be viewed at any time during shopping. We aim to despatch orders within 1-5 working days but please allow up to 21 days for delivery.
UK buyers - a maximum charge of £5.99 + VAT will apply to orders between 1kg and 25kg via 48 hour courier. All packages under 1kg will be charged according to weight and despatched via royal mail 1st class service
Europe - a maximum charge of £23.99 +VAT applies to all orders up to 25kg. Smaller orders are calculated according to weight and cost can be viewed from your shopping cart throughout your shopping
Rest of World - a maximum of £37.99 +VAT applies up to 10kg and £61.99 +VAT up to 25kg. Smaller orders are calculated according to weight and cost can be viewed from your shopping cart throughout your shopping
After Ordering:
Please check your order as soon as it arrives. Shortages, discrepencies or faulty items must be reported as soon as possible and no later than 7 days after receipt. Please retain your order number in the event of any returns or discrepencies
Returns Policy:
Any item may be returned within 7 days of receipt providing it is accompanied with your details and order number and is complete with all packaging and in a new and resaleable condition. This item can then be exchanged or refunded according to your preferences and stock levels. Please note that postage will not be refunded.
